Offering useful public services to citizens in an efficient, responsible and economically and environmentally sustainable manner.
Providing high-quality public services, managed in accordance with the AMB's integrated quality and environmental management system (SIGQMA) and other quality-certification tools.
Working internally in a continuously improving quality-management process which results in optimal services.
Publishing high-quality information on the Catalogue's services, updated and accessible through different media channels.
Providing permanent communication channels to citizens through which they can contact AMB to make queries, provide suggestions or make complaints about the services.
Adequately answering messages sent by citizens and users regarding the services, answering them within a reasonable time frame and, where applicable, adopting new measures to amend complaints and improve the quality of the services.
Asking citizens about their perception, as users, of the quality of the services received.
